Reference

Terms for your 9ql account

Speed Baccarat, Fishing God, Football Strike and Cash or Crash sit under one account rulebook, so you know which terms apply before you join.

Account termsIndia accessUPI contextWithdrawal clauses

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Where these terms apply

9ql Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions explain the agreement between you and 9ql when you create an account, enter the lobby, use wallet services, contact support, or request a withdrawal. They set out eligibility, account accuracy, permitted use, payment checks, game round settlement, device access, security duties, and

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when we may restrict, pause, or close access. If a clause refers to India, it is read with the law that applies in your location; access is available only where local law permits. Payment references are included to show how transaction records connect to the terms,
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not to override any bank, wallet, or UPI rule. By continuing after an update is posted, you accept the revised terms from the stated effective time.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CLAUSE HELP

Ask us about term clauses

If any term feels unclear, contact us before you open or continue using your account. We answer questions about eligibility, wallet records, locked access, settlement of rounds, and withdrawal verification.

Account email Send policy questions from the email linked to your account. Include the clause number, your concern, and any UPI, Paytm, or PhonePe reference so we can match the request with your wallet record.

Live chat Use chat inside your account for quick questions on term wording, access checks, or a pending withdrawal clause. Our team may move complex matters to email when written confirmation is needed.

Case ticket When a terms matter needs a longer check, we create a case ticket. You receive a reference, the topic being checked, and the next action expected from you or our policy team.

ACCOUNT RECORDS

How we manage policy records

Our terms are linked to the records needed to run your account fairly: identity checks, login history, wallet movement, cookies, device signals, and support messages.

Data handling

The terms explain why we collect account details, transaction references, support messages, and device data. These records help confirm access, process withdrawals, investigate disputes, and apply clauses consistently when a question arises.

Cookie use

Cookies support login sessions, language choices, fraud checks, and account security. The terms connect cookie use with your account activity, so you can understand why certain data appears in security logs.

Account security

You must keep your password, device, and payment access under your control. If you share credentials or allow another person to use your account, the terms explain how liability may be assessed.

Record retention

Wallet entries, support cases, and verification checks are kept for the period needed for legal, tax, security, and dispute purposes. Deletion requests are considered against those duties before any record is removed.

Change requests

You may ask us to correct account details that are wrong or outdated. We may request proof before updating identity, payment, or contact details because the terms require accurate records.

Policy contact

For terms, privacy, cookies, or account-access questions, contact support from your registered email or in-account chat. We route policy matters to the team able to check the relevant clause.

Terms questions before you join

These answers explain how the Terms & Conditions work when you open an account, use the lobby, make payments, request withdrawals, or ask for changes to your data. They are written to help you decide whether the account rules fit you before you continue.

You accept them when you create an account, continue using the account after an update, or use services covered by the terms. If you do not agree, you should not continue.

Yes. Access and eligibility depend on local law and are available where local law permits. You must be of lawful age and responsible for checking whether account use is allowed in your location.

The terms connect each payment record with your account, verification checks, and withdrawal requests. Bank or wallet rules still apply, and we may ask for proof if a transaction needs checking.

Yes. Access may be paused if we need to verify identity, investigate unusual activity, check a payment record, or apply a legal duty. We explain the reason where we are allowed to do so.

We post the updated terms with an effective time. If you continue using your account after that time, the revised terms apply. If a change affects you materially, contact us with questions.

Yes. Send the correction request from your registered email or through in-account chat. We may ask for supporting proof before changing identity, contact, or payment details tied to the terms.

Start with support and include the clause, account email, transaction reference if relevant, and what outcome you are asking for. We will route the case to the team handling terms matters.

Terms for your 9ql account

Ask us about term clauses

How we manage policy records

Data handling

Cookie use

Account security

Record retention

Change requests

Policy contact

Terms questions before you join

01 When do I accept the Terms & Conditions?

02 Does eligibility depend on where I live?

03 How do the terms apply to UPI, Paytm, and PhonePe?

04 Can my account access be paused under the terms?

05 What happens if terms change?

06 Can I ask for my account data to be corrected?

07 Who should I contact about a disputed clause?

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